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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

It is critical that the candidate demonstrate knowledge of

A range of systems that can be used to obtain information

A range of systems that can be used to store and record information

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role such as knowledge of

Basic project management

Preparation editing publishing materialsinformation

Essential skills

It is critical that the candidate demonstrate the ability to

Assess information needs of community andor specific group analyse current capacity for them to be met and determine requirements for new materials

Use and maintain a range of information storage systems

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

literacy adequate to handle and prepare complex written information

use of relevant information system

Identify and promote the importance of using opportunities to address waste minimisation environmental responsibility and sustainable practice issues

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions Consistency in performance should consider requirements of relevant information systems

Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment of this unit include access to an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment	In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Community may include:	A geographic region Current users of the organisation's services New target groups Special interest groups Students and researchers Users referred by other organisations Workers in other organisations

Information systems may refer to:	Electronic networking Informal and formal arrangements with government departments and non government organisations to obtain information Material produced and provided by and about other organisations and services Media Subscriptions to publications The range of different systems across sectors

Financial and technological resources required for system may include:	Directories and databases, manual and electronic Manual and computerised filing software and hardware Systems operated within the organisation Systems operating in other organisations